Return policy

ONLINE SHOPPING RETURN POLICY 

Your satisfaction is our priority! If you are not completely satisfied with your newest purchase, we are commitmented to providing a refund in the form of a credit note or an exchange, subject to the following conditions :

  • Within fifteen (15) days of your order, for any item still labeled, unwashed and unworn, in its original condition, if accompanied by the original packing slip and this, for the amount paid.
  • Shipping charges are non-refundable.
  • Any item purchased on sale (more than 15% discount) is considered as a FINAL SALE. Maison Ariane Carle store does not accept any returns, exchanges, refunds or credits on such purchases.

 

YOU CAN RETURN YOUR PURCHASE IN TWO WAYS

  • Report your purchase in store at 80 Laurier Avenue West, Montreal, Quebec H2T 2N4
  • Through the mail, contact our customer service department at 514 495-1075 or at info@arianecarle.com for further instructions.

Refunds will be issued in the form of a credit note applicable to any product in the store. Shipping charges and sales taxes on delivery are non-refundable.

For any questions, please contact our customer experience service by email info@arianecarle.com or by phone at 514 495-1075.